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FAQ

Frequently Asked Questions

Thank you for trusting your loved one to the care of The Recovery Center. We are always available to answer any questions you may have, and we’ve compiled some of our most frequently asked questions here. Please direct any questions to the technician on duty, or call us for more information at any time.

You may contact your loved one during their time at The Recovery Center. We encourage you to write, and send cards or gift boxes. Address all items as follows:

Client Name
c/o The Recovery Center
2501 Taylor Street
Wichita Falls, TX 76309

Phone: 940-761-3282

Calls to clients will only be accepted at this number. When calling a client, please use their first name and ID number.

Clients are allowed to use the phone on a rotating schedule at these times:

Monday–Friday, 5:30 p.m.–6:15 p.m. and 9:45 p.m.–10:30 p.m.
Saturday–Sunday, 2:00 p.m.–3:30 p.m., 5:30 p.m. to 6:15 p.m., 9:45 p.m.–10:30 p.m.

Saturday–Sunday, 2:00 p.m.–5:00 p.m.

Visitation is limited to close family, primary support persons and sponsors. Please always sign in with the tech on duty. Visitors must remain in common day areas only and are not allowed in hallways or client rooms.

Infection control is an important part of residential community living. Please make use of the multiple hand sanitizers located in all common areas when you visit our facility. If you are ill, please refrain from visiting The Recovery Center until you are healthy.

Pets are not allowed, unless it is a service animal or an accredited certified therapy animal. Please contact us if you have questions about our pet policy.

Smoking is permitted in designated areas outside the facility. Please do not throw cigarette butts on the ground.

Family sessions are encouraged and are offered to all clients. These sessions may be scheduled through each client’s primary counselor.

Take the First Step

The Recovery Center’s professional staff are here to help. Call 940-761-3034 for a no-cost, confidential assessment any time, day or night. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.